Singer Wu Zun Complains Luggage Lost for Three Days, Cathay Pacific Apologizes: Baggage Located, Will Be Delivered ASAP

Cathay Pacific has responded to singer Wu Zun's public complaint.

On June 25, singer and actor Wu Zun took to social media to complain about Cathay Pacific, saying his luggage had been missing for three days with no update.

According to Wu Zun, he flew from Melbourne, Australia to Hong Kong, then waited in the plane for nearly three hours before takeoff. Upon arriving in Hong Kong, he missed his original connecting flight to Paris. Cathay Pacific arranged for him to fly via Manchester, UK to reach Paris. Wu pointed out that Cathay Pacific staff confirmed his luggage was on the same plane before he boarded. Upon reaching Manchester, Cathay arranged a Chinese-speaking staff member to assist, and then booked him on Air France to Paris. However, upon landing in Paris, his luggage could not be found — and three days later, still nothing.

Wu Zun stated that after waiting three days in Paris with no answers, he decided to post the video.

'I have called countless times asking about my luggage, and every response has been careless and unhelpful.'

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On the evening of June 25, Cathay Pacific responded to The Paper regarding the incident: 'Cathay Pacific sincerely apologizes for the baggage delay caused by connecting flight disruptions and subsequent re-routing, as well as the inconvenience caused to the passenger.'

Cathay Pacific explained: 'The passenger originally planned to fly from Melbourne to Paris via Hong Kong. Due to a delay on the first leg, he was unable to connect to his original onward flight and was re-routed via Manchester on a different carrier. His baggage was transferred to the connecting airline per standard procedure. Upon arrival in Manchester, due to local transfer handling issues, the baggage was not loaded onto the subsequent flight to Paris in time. After close communication with the relevant airline and airport authorities, we have successfully located the baggage. We will coordinate with the passenger and relevant airlines on the next steps to deliver the luggage to the passenger as soon as possible.'

Cathay Pacific added: 'We once again deeply apologize for the inconvenience caused by the baggage delay. Cathay Pacific has always valued every customer's travel experience. We will continue to follow up and do our utmost to assist the passenger in making proper arrangements.'

Cathay Pacific was founded in 1946 and listed on the Hong Kong Stock Exchange in 1986. It is an international airline headquartered in Hong Kong, primarily engaged in passenger transport, cargo transport, mail transport, and aviation-related businesses.

In terms of financial performance, on March 11, Cathay Pacific (0293.HK) released its 2025 annual results. Last year, the Cathay group's airlines and subsidiaries achieved revenue of HK$116.766 billion, up 11.9% year-on-year; net profit attributable to shareholders was HK$10.828 billion, up 9.5%; basic earnings per share were HK$1.655, up 10.9%.

Cathay has rapidly rebuilt over the past three years. 2023 marked Cathay's first profitable year since 2019, with earnings growing year after year. According to the reporter's calculations, Cathay Pacific's total revenue over the past three years exceeded HK$315.6 billion, with total net profit exceeding HK$30 billion. The 2025 results set a new post-pandemic high, cementing Cathay's position as the most profitable Chinese airline.

Originally published at: https://www.thepaper.cn/newsDetail_forward_33455334